Terms and Conditions

Last updated: March 2026

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the allmy.energy web application and progressive web app (collectively, the "Service"), operated by IOT Solutions AS ("we", "us", "our", "the Company"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Description of the Service

allmy.energy is an energy management platform that provides users with an updated overview of energy consumption and energy costs based on data from smart meters. The Service includes, but is not limited to:

Energy monitoring: Viewing hourly, daily, and monthly electricity, district heating, district cooling, gas, and water consumption data.
Cost analysis: Viewing energy costs including grid costs, energy costs, consumption taxes, Enova taxes, spot prices, and total costs.
Charts and analytics: Interactive charts for cost vs. consumption, temperature correlation, duration curves, maximum power, spot price comparison, and energy-temperature (ET) plots.
Smart meter import: Importing meter data from Elhub (the Norwegian metering data hub) by metering point ID.
Tags and portfolios: Organizing meters into hierarchical groups (tags) with shared access, attributes, reports, maps, documents, and videos.
Reports and export: Generating reports in table, bar chart, line chart, and plot formats, with export to PDF, Excel, and CSV.
Solar calculator: Calculating solar panel profitability, including production estimates, self-sufficiency rates, payback periods, and detailed savings analysis (available to authorized users).
Cost simulator: Simulating energy costs under different parameters such as energy reduction, subsidies, grid vendors, products, and Nord Pool price zones (NO1–NO5).
Geographic visualization: Viewing meter locations on interactive maps.
Tag sharing: Sharing tag access with other users via edit or view access links.
Grid provider management: Managing network company data and product pricing (administrator access only).

3. Eligibility and Account Registration

3.1. You must be at least 18 years of age or the age of legal majority in your jurisdiction to use the Service.

3.2. To access the Service, you must create an account by providing a valid email address and, where applicable, your first name, last name, and mobile phone number.

3.3. You may register using the following methods:

Email and password
Google OAuth (social login)
Single Sign-On (SSO/SAML) if your organization has configured an identity provider

3.4. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

3.5. We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period.

4. User Data and Privacy

4.1. Data We Collect Directly from You

Email address (required)
First name and last name
Mobile/phone number (optional)
Password (stored in encrypted/hashed form)
Two-factor authentication enrollment data (TOTP secrets, WebAuthn credentials)
User preferences (favorite meters, favorite tags, language preference)

4.2. Data We Process on Your Behalf

The following data is retrieved from external sources (such as Elhub and grid operators) and processed within the Service:

Energy consumption readings (hourly, daily, monthly)
Energy cost breakdowns (grid costs, energy costs, taxes, spot prices)
Meter metadata (meter number, building name, type, location including zip code, city, latitude, and longitude)
Weather/temperature data for consumption correlation
Solar production and export data
Grid vendor and product pricing information
Tag attributes, documents, and associated metadata

4.3. Data Sharing with Third Parties

We use the following third-party services in the operation of the Service:

Sentry (error monitoring and performance tracking, EU-hosted) — collects anonymized error reports, session replay data (sampled at 10%, 100% on errors), and performance traces.
Microsoft Clarity (user experience analytics) — may collect heatmaps, session recordings, and interaction data to improve the Service.
Vercel Analytics (web analytics) — collects anonymized usage data for performance and traffic analysis.
Google (OAuth authentication) — when using Google sign-in, authentication data is exchanged with Google.

4.4. Cookies

The Service uses cookies for authentication and session management. These include authentication tokens managed by the Supabase/GoTrue authentication system. These cookies are essential for the functioning of the Service and cannot be disabled while using it.

4.5. Data Storage and Security

User account data and energy data are stored in secured databases.
Authentication is managed by a self-hosted GoTrue (Supabase Auth) server with PKCE-based security flows.
Two-factor authentication (TOTP and WebAuthn/passkeys) is available and encouraged for enhanced account security.
All data transfers use encrypted connections (HTTPS/TLS).

5. Elhub Integration and Data Consent

5.1. To import smart meter data from Elhub, you must grant explicit permission to IOT Solutions AS through Elhub's consent management system.

5.2. You may revoke this permission at any time through Elhub. Upon revocation, no new meter data will be imported, though previously imported data may be retained in accordance with these Terms.

5.3. We access Elhub data solely for the purpose of providing the Service to you. We do not sell or redistribute your meter data to third parties for commercial purposes unrelated to the Service.

6. Access Sharing and Collaboration

6.1. The Service allows you to share access to tags (groups of meters) with other users through unique access links, granting either edit or view permissions.

6.2. You are responsible for the distribution and management of access links you generate. Anyone with a valid access link can gain the corresponding level of access.

6.3. You may regenerate access links at any time to revoke access previously granted through older links.

6.4. We are not liable for unauthorized access resulting from your distribution of access links.

7. Intellectual Property

7.1. The Service, including all software, design, text, graphics, and other content, is the property of IOT Solutions AS or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

7.2. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, distribute, reverse-engineer, or create derivative works of the Service.

7.3. Data you input or import into the Service (such as meter data, tag names, and documents) remains your property. You grant us a limited license to process this data solely for the purpose of providing the Service.

8. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
Attempt to gain unauthorized access to any part of the Service, other accounts, or systems connected to the Service.
Interfere with or disrupt the integrity, security, or performance of the Service.
Upload or transmit any malicious code, viruses, or harmful content.
Scrape, crawl, or use automated tools to access the Service without prior written consent.
Resell, sublicense, or commercially exploit the Service without authorization.
Impersonate any person or entity or misrepresent your affiliation with any person or entity.

9. Solar Calculator and Cost Simulations

9.1. The solar panel calculator and cost simulation tools provide estimates only based on the data and parameters you provide. These are not guarantees of actual energy production, savings, or financial returns.

9.2. Results depend on factors including but not limited to: accuracy of input data, weather conditions, electricity market prices, regulatory changes, and equipment performance. IOT Solutions AS is not liable for investment decisions made based on these estimates.

9.3. Access to the solar calculator is restricted to users with appropriate authorization.

10. Reports and Exports

10.1. You may generate and export reports (PDF, Excel, CSV) from the Service for your own use.

10.2. Exported reports may contain data sourced from Elhub, grid operators, and other third parties. You are responsible for complying with any applicable terms governing the redistribution of such data.

11. Service Availability and Modifications

11.1. We strive to maintain the availability and reliability of the Service, but we do not guarantee uninterrupted or error-free access. The Service is provided on an "as is" and "as available" basis.

11.2. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.

11.3. Scheduled maintenance or updates may result in temporary unavailability.

12. Limitation of Liability

12.1. To the maximum extent permitted by applicable law, IOT Solutions AS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service.

12.2. We are not liable for the accuracy, completeness, or reliability of energy consumption data, cost data, weather data, or any third-party data displayed in the Service.

12.3. Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the amount you have paid to us (if any) during the twelve (12) months preceding the claim.

13. Third-Party Services and Links

13.1. The Service integrates with third-party services including Elhub, Google (OAuth), Sentry, Microsoft Clarity, and Vercel. Your use of these services is governed by their respective terms and privacy policies.

13.2. We are not responsible for the availability, accuracy, or content of third-party services.

14. Termination

14.1. You may terminate your account at any time by contacting us.

14.2. We may terminate or suspend your access to the Service at our discretion if you breach these Terms, engage in prohibited conduct, or for any other reason with reasonable notice.

14.3. Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law or for legitimate business purposes.

15. Changes to These Terms

15.1. We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting the revised Terms within the Service or notifying you via email.

15.2. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.

16. Governing Law and Disputes

16.1. These Terms shall be governed by and construed in accordance with the laws of Norway.

16.2. Any disputes arising from or related to these Terms or the Service shall be resolved by the competent courts of Norway, unless otherwise required by mandatory consumer protection laws.

17. Languages

The Service is available in Norwegian (Bokmål) and English. In the event of any discrepancy between language versions of these Terms, the Norwegian version shall prevail.

By using allmy.energy, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.